Delete your Airy Planner account

Request by email

Email support@airyplanner.com with the subject Airy Planner account deletion. Include the email address used for your account and say whether you can still sign in. Juan Antonio Gomez Pena, Airy Planner’s individual operator in Espírito Santo, Brazil, is responsible for handling the request.

A message alone does not authorize deletion. Ownership must be verified before an account-specific action. Do not send passwords, verification codes, sign-in links, payment details or a full planner backup. If you cannot authenticate, explain that in your request; do not create another account as a workaround.

We assess the requested action and the verification needed before taking an account-specific step. If ownership cannot be established or an action cannot be completed immediately, we explain the relevant limitation and available next steps. Sending a request does not itself delete an account or establish its ownership.

Delete from account settings

If you can access your account, open Settings → Account → Delete account and review the confirmation. Save any export you want to keep before confirming. Account deletion is destructive.

If the app reports an error or cannot confirm deletion, do not assume the account is gone. Contact support with the error and time of the attempt, without credentials or private planner content.

What the account action removes

The process requests deletion of the cloud account and associated planner records before removing the current device’s account-specific workspace. Downstream subscription-service and notification cleanup are handled separately. A submitted cleanup request is not the same as confirmed provider erasure.

Deleting your account does not remotely erase copies on other devices or exported files in other apps. Remove those copies separately. Ordinary sign-out preserves a local copy; Sign out and remove my data from this device removes that device’s copy without deleting the cloud account.

Information handled separately

Billing-event history, operational and audit records, support correspondence, independently retained backups and independently controlled store/payment records are not all removed by the account action. These categories and any retention exception need separate review; a removed account reference or hashed identifier does not necessarily make a record anonymous.

Your request can cover retained information as well as the account itself. Ask for the categories, purposes and applicable retention information, and an explanation of anything that cannot be erased. The privacy page describes the current data flows and your rights.

Read about privacy and retained information

Manage subscriptions separately

Account deletion and uninstalling the app do not cancel Google Play or Paddle subscriptions. You can request account deletion without first canceling a subscription; manage future billing separately through the provider that handled your purchase.

Google Play subscriptions

Paddle buyer support

Questions or an unresolved request

Email support@airyplanner.com about ownership-verification difficulties, an uncertain deletion result or retained information. Do not send another person’s planner data. Requests involving a representative need verification of that authority.

For privacy rights and the Brazilian ANPD complaint route, see the privacy page.

Last updated: October 19, 2026.

Your privacy rights

Airy Planner support